Frequently Asked Questions
Q. What makes Ambassadors Caregivers different from other companies?
Q. What services do you provide?
Q. I am a caregiver for my aging parent. How can your services help me?
Q: Do you also provide assistance in Assisted Living facilities or Nursing Homes?
Q. Which areas of town do you provide your services?
Q. What is the least amount of notice needed to request for a caregiver?
Q. How will you communicate my needs to the caregiver?
Q. What is the procedure after requesting for a caregiver?
Q. What if my schedule and my needs change?
Q. How will I be billed?
Q. Who should I call after hours or if I have a question?
Q. What if I am for any reason dissatisfied with my caregiver?
Q. How will I identify my Ambassadors Caregiver?
Q. Do you have live-ins?
Q. Will my long term care insurance policy cover your services?
Q. Does Medicare or insurance pay for this service?
Q. How are Ambassadors Caregivers selected?
Q. Why should I use Ambassadors Caregivers rather than someone out of the classified ads?
Q. Is Ambassadors licensed, insured, and bonded?
Q. What is the difference between Ambassadors Caregivers and my home health company?
Q. How does the cost of Ambassadors compare with assisted living or nursing home care?
Q. How do I start service?
Q. What happens if my caregiver becomes unavailable due to illness or other factors?
Q. Will I always have the same caregiver?
Q. Will I be able to reach a supervisor at any time?
Q. Do I need to sign a contract?
Q. What makes Ambassadors Caregivers different from other companies?
Ambassadors is based in Houston and remains independently owned and operated by a family of medical professionals. In addition, we are confident that our caregivers are the best in the area. Ambassadors Caregivers are selected through extensive checks of background, criminal history, and references, then undergo detailed interview and training. Also, we have an advanced telephone scheduling & tracking system for arrival notification. As a family-owned Houston company led by medical professionals with top-notch caregivers, we feel we are qualified to serve as Your Partners in CareTM.
Q. What services do you provide?
We provide the full array of nonmedical care, from personal care and physical assistance to medication reminders. Often clients value the hands on assistance for safety interventions such as prevention of falls and medication errors. At other times, care oversight and companionship, in addition to respite for the family prove valuable. Please refer to our services for the list of services we perform.
Q. I am a caregiver for my aging parent. How can your services help me?
Many adults share the heavy burden of providing care to aging parents. Some families are able to share the responsibilities of care with others in the family, though many do not have that option. Respite care gives periods of rest for you as the family caregiver.
Imagine being able to take two days off to take care of a personal matter or go the an appointment you have missed while taking care of your parent. Or how about having the option to go on vacation and knowing that dad has someone reliable to take care of him? Many find that having that extra care partner often creates the opportunity for quality time, such as a shopping trip with mom or a trip to the spa together.
Q: Do you also provide assistance in Assisted Living facilities or Nursing Homes?
A: Yes. Ambassadors provides care in the home, hospital, or retirement facility. Many individuals in such environments benefit from additional one-on-one care. For elderly seniors or those with disability, they often benefit greatly from an Ambassador to represent their needs and desires.
Q. Which areas of town do you provide your services?
We provide caregivers throughout Greater Houston and surrounding areas including Friendswood, Clear Lake, League City, Pearland, The Woodlands, Baytown, Spring, Cypress, North Shore, Pasadena, Richmond, Stafford, Sugarland, Missouri City, Alief, South Houston, Tomball, and etc. For availability, please call us.
Q. What is the least amount of notice needed to request for a caregiver?
Little notice is required although the earlier the request is placed, the more prepared we are to provide and give the best of our services. We usually can get a caregiver out there the same day, often within a few hours of the phone call. Please contact one of our care advisors for details.
Q. How will you communicate my needs to the caregiver?
During our consultation, we will complete a service agenda that specifies your exact needs. We will use it to help communicate your needs to the caregiver. The service agenda will be placed at your home, or place of service. This will allow you and your caregiver to best understand the assignment as well as to communicate expectations. Intermittently, a supervisor may visit to ensure quality care and quality service, of course you would be notified in advance.
If concerns or need for a change in schedule should arise, please call us at 713-521-2221. any time of day or night.
Q. What is the procedure after requesting for a caregiver?
A care advisor will help tailor a customized care plan to meet your needs. Next, we will send the Ambassador whose qualifications and personality best suit your needs. If urgent service is requested, we can typically send a caregiver out immediately.
Q. What if my schedule and my needs change?
If you desire more or fewer hours of service, or if your care plan has changed, please notify our office so that we may be able to accommodate these changes. We will also notify your caregiver(s). Please notify Ambassadors directly at 713-521-2221 rather than your caregiver so that we can best accommodate you. We'd like to have continuity of care and provide consistent service to you.
Q. How will I be billed?
Payment for the first half of the week's service is due initially. Most clients secure the deposit via credit card and others send a check. Subsequent services are invoices and payable by check or major credit card.
Q. Who should I call after hours or if I have a question?
A care advisor is available to assist you 24 hours / 7 days a week at 713-521-2221.
Q. What if I am for any reason dissatisfied with my caregiver?
Please call us immediately so we may either resolve the issue or match you with another caregiver. Our goal is to provide exceptional service and care for you or your loved one.
Q. How will I identify my Ambassadors Caregiver?
An Ambassadors caregiver may be identified by his/her uniform. Your caregiver will have on a polo shirt with the Ambassadors logo stitched on the left pock and an ID badge with our company logo and a picture of the caregiver will be worn.
Q. Do you have live-ins?
Yes. We provide short-term and long-term live-ins. Please call us for availability and pricing.
Q. Will my long term care insurance policy cover your services?
In most cases, Long Term Care Insurance does cover or reimburse for our services. We have worked with many clients to help determine eligibility requirements their particular insurance company. Feel free to contact one of our care advisors for assistance.
Q. Does Medicare or insurance pay for this service?
While Medicare and traditional insurance typically do not cover home care, most long-term care insurance plans do pay for nonmedical home care services. Please verify with your insurance company. If you have questions in regards to the process, please give us a call.
Q. How are Ambassadors Caregivers selected?
We search for experienced, trained caregivers who are truly caring and passionate in helping seniors live independently. Each caregiver is then tested on his/her knowledge of general skills and is then interviewed to ensure he/she has the experience and knowledge to be an Ambassador to our clients. We also check caregiver's work history and criminal background. As an added measure, we also verify status with the Texas Nurse Aide Registry. All caregivers are bonded & insured. Unlike many home care agencies, most Ambassadors Caregivers are certified nursing assistants (CNAs) and most of the others are home health aides (HHAs).
Q. Why should I use Ambassadors Caregivers rather than someone out of the classified ads?
There are several reasons why Ambassadors Caregivers is Houston's first choice in senior care. All caregivers are screened, tested, bonded, and insured. Since we are their employers, we absorb any costs associated with being an employer. In addition, we are able to help you even after hours and have enough caregivers should a caregiver become unavailable.
When choosing a company/provider to take care of your loved ones, we recommend asking the following questions:
1. Is this company/individual reputable?
2. Is they licensed and regulated by the Texas Department of Aging and Disability (DADS)?
3. Do I feel comfortable with the communication of the office staff?
4. Can I reach someone on call 24/7?
5. Do they employ enough caregivers in case of emergencies, a sick employee, or extended services and emergencies?
There are several other advantages of choosing Ambassadors, including the automated tracking of caregivers' arrival and departure times as they clock-in and clock-out via telephone from the clients home.
Q. Is Ambassadors licensed, insured, and bonded?
Yes, for your security, Ambassadors is insured and bonded. We are licensed by the Texas Department of Aging and Disability (DADS) as a Home and Community Support Services Agency.
Q. What is the difference between Ambassadors Caregivers and my home health company?
Ambassadors Caregivers provides non-medical care. Whether it is companionship , personal assistance, or even meal preparation, we tailor your care to you. Home health is ordered by your physician and provides medical care as well as (very limited) focused nonmedical care. We will partner with your home health companies in providing nonmedical care (personal care, light house keeping, medication reminders, meal preparation, transportation, etc).
Q. How does the cost of Ambassadors compare with assisted living or nursing home care?
Many of our clients' care expenses are now less than half of what they would be at the comparable assisted living facility. While those who require prolonged hours and extended service, our rates remain quite competitive.
Q. How do I start service?
Getting started with care through Ambassadors is as easy as 1, 2, 3.
Step #1: Call us at 713-521-5221 and a care advisor will be available for your questions and free no-obligation consultation.
Step #2: We complete a telephone evaluation by telephone obtaining identifying information and the needs of you and your loved ones.
Step #3: Once services are agreed upon, we match your customized caregiver and arrange for the first visit.
Q. What happens if my caregiver becomes unavailable due to illness or other factors?
Ambassadors employs a team approach in providing care. If one caregiver is unavailable, we will match another caregiver to your needs to maintain continuity of care for you and your loved ones.
Q. Will I always have the same caregiver?
Ambassadors will make every effort to send the caregiver with whom you are familiar. If your scheduled caregiver is unable to work a shift due to illness or some an unexpected emergency, we will do everything possible to find a suitable caregiver. As with what we always do, we will keep you informed of any changes.
Q. Will I be able to reach a supervisor at any time?
Yes. We provide access to an on-call supervisor at all times whether weekdays or weeknights even holidays.
Q. Do I need to sign a contract?
While there is no long-term commitment, our service agreement outlines the rates for service, while providing us with your contact information, and permission to provide care. We are sure you will find our team professional and courteous. Contact one of our care advisors today at 713-521-2221 for further questions or assistance.